Choosing Resilience Over Reliability

As solution developers, we at Crow Canyon seek to provide software that enables a proactive, resilient approach. Our SharePoint-integrated IT Help Desk System is closely aligned with ITIL Incident Management best practices.
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Doing IT Better: Continual Service Improvement

The improvement process is often initiated by data derived from reporting and analytics tools. A robust reporting system will reveal problem areas, such as consistently unresolved tickets from your Help Desk, persistent problems with hardware, policies and procedures that are cumbersome, software that is proving difficult for employees to use, or misplaced or under-maintained assets.
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ITSM: Adding Structure When It’s Needed

IT Service Management (ITSM) is all about helping organizations align their IT services with their business needs. It is an approach to IT Management that seeks to make the delivery of IT services efficient, process-driven, and proactive.
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Et Tu, Delta?

This past week, an airline company with a reputation for punctuality, and with one of the best reliability records in the industry, was left dumbfounded as over 1,000 flights worldwide were grounded. No, we’re not talking about Southwest Airlines. This time, it’s Delta.
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Southwest Airlines Favoring Profits over IT Infrastructure?

The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven.
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