Microsoft & AI in Office 365: Progress, but also Concerns

In the Crow Canyon blog, we’ve had several articles about Artificial Intelligence (AI) and machine learning, covering Microsoft’s embracing of the technology and the implications of that. We’ve discussed predictive analytics, the problem with Delve, and Office 365’s new personalized search capability.
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Report from European SharePoint Conference

What fun it was to be at the European SharePoint Conference last week in Dublin, Ireland! With many interesting sessions, speakers from all over the world, a wide range of sponsors (including Crow Canyon!), and some great “social events” at the Jameson Distillery and Guinness Storehouse, the conference was a rousing success.
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Change Management & Asset Management: Powerful Combo for IT Service Providers

In order to enact effective Change Management, IT companies cannot arbitrarily make changes to their infrastructure. Decision-makers need to have a clear picture of their assets from summary and detailed perspectives.
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The Four Root Causes in Problem Management

Problem Management means investigating deficiencies in IT service delivery and seeking to identify root causes, with the goal of enacting changes that will result in improved operations and more efficient service.
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