SharePoint Conference North America, May 2018
Tuesday, January 30, 2018
May 2016 and May 2017 saw major announcements from Microsoft on the Future of SharePoint. This May will be no different, only louder with a major SharePoint conference happening in Las Vegas.
- Published in News & Press Releases
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Customer Service Software for an International Bank CASE STUDY
Monday, January 22, 2018
Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure. To address our client’s needs, we modified our Customer Service for SharePoint and seamlessly integrated it with the bank’s existing SharePoint deployment.
- Published in Industry Solutions
Membership Service System for Non-Profit CASE STUDY
Monday, January 15, 2018
Many organizations still use outdated tools for their customer service needs, such as e-mails, attachments, spreadsheets, and even pen and paper. This may be fine when an organization first forms, but as it grows and scales upwards, this approach causes an array of customer service challenges.
- Published in Industry Solutions
Customer Support for Manufacturer of Industrial Computers CASE STUDY
Monday, January 08, 2018
Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades.
- Published in Industry Solutions