Customer satisfaction is critical in any industry, but in banking, it is especially important for maintaining long-term relationships with clients in the face of competitive pressure. To address our client’s needs, we modified our Customer Service for SharePoint and seamlessly integrated it with the bank’s existing SharePoint deployment.

Recently, a manufacturer of “industrial computers” approached us with a need for a system that provides support and service of the computers it builds and send out to its customers. The company’s specialized industrial computers are a breed of their own in terms of maintenance, customized equipment, repair, operation, and upgrades.