In this blog article, we’ll look at the challenges faced by one of our public sector clients, a Canadian government agency responsible for handling Freedom of Information (FOI) requests. We’ll see how Crow Canyon’s customized request tracking software for Office 365 was able to streamline this agency’s processes and, in turn, provide improved customer service to FOI requestors.
After years of development, Crow Canyon Software has released NITRO Studio, a one-of-a-kind application creation platform for SharePoint and Office 365. The Studio gives companies the power to run many business processes on SharePoint, thereby saving time and increasing business efficiency.
How can efficient request handling happen in SharePoint, whether on-premises or in Office 365? A Request Management System is needed, one that gives users a friendly, intuitive interface to enter and view their requests; that provides powerful workflows and action builders that automate and streamline the process; and that has the reporting and analytic tools necessary to continually improve request management.