In the world of chatbots, organizations are discovering that customers value chatbot interactions more when the bot is relatable and emulates human emotions. While the technology is still in its early stages, the fact is that corporations are currently enjoying increased revenue due to the use of chatbots in their customer experience workflows.

The rise of chatbot technology is quickly proving to be more than a mere fad, with a number of major businesses—such as Amtrak and Marriott—enjoying significant financial benefits from their use in customer service settings. If you want your bot to understand questions posed by your customers, then NLP is a necessity.