Bot Analytics Services are the next step after initial installation and configuration of a Microsoft Teams Bot. With the right guidance, a bot can improve with time. A “set and forget” model will not work with bots. 

Crow Canyon Software announces the release of Bot Analytic Services for its Microsoft Teams Bots, a powerful set of tools that analyze bot performance and provide guidance on how to improve Teams bots for better service to end users.

A MS Teams bot can benefit organizations of all types with faster response times, reduced staff load, and 24×7 availability, resulting in substantial cost savings. easy to implement at very low cost. All you need is an Azure subscription. You can get a bot up and running, with no coding, in less than an hour!

Artificial Intelligence, Natural Language Processing, and Machine Learning power development frameworks that allow companies of any size to gain the functional and financial benefits of chatbots. Without some personality and a kind of “empathy”, chatbots are not engaging and appear too mechanical, resulting in a corresponding drop off in usage.

In the world of chatbots, organizations are discovering that customers value chatbot interactions more when the bot is relatable and emulates human emotions. While the technology is still in its early stages, the fact is that corporations are currently enjoying increased revenue due to the use of chatbots in their customer experience workflows.

The rise of chatbot technology is quickly proving to be more than a mere fad, with a number of major businesses—such as Amtrak and Marriott—enjoying significant financial benefits from their use in customer service settings. If you want your bot to understand questions posed by your customers, then NLP is a necessity.