×

Archives

  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • September 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • January 2013
  • December 2012
  • October 2012

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!
Questions? Email us at sales@crowcanyon.com
  • +1 (925) 478-3110

Crow Canyon SoftwareCrow Canyon Software

Crow Canyon Software

No-Code Business Process Automation for Microsoft 365, Teams, & SharePoint!

Call: +1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Software
Offices in Benicia, CA & Wakefield, RI

  • HOME
    • ARIES HOMEPAGE
    • HOMEPAGE 4
    • ATHOS ONE-PAGENEW
  • Portfolio
  • HERO
  • FEATURES
    • BLOG
    • BLOG STYLE #2
    • s
    • s
    • CUSTOM SUBHEADERS
      • Sep
  • PAGES
    • THE COMPANY
      • ABOUT US
    • WORK & STORIES
    • DYNAMICS
      • F.A.Q.
    • SYSTEM
      • 404 PAGE
Free Demo
  • Home
  • Blog
  • Industry Solutions
  • Connected: SharePoint as Effective Customer Service Strategy

Connected: SharePoint as Effective Customer Service Strategy

by crowcanyon / Wednesday, April 17, 2013 / Published in Industry Solutions
The Human Machine

Plenty of metaphors can be used to describe a healthy company, such as “the well-oiled machine” or “the functional family.” The most effective and holistic metaphor to date, however, is “the human body.” The way that the various systems of the body work in concert to keep our forms fully functioning is nothing short of amazing. When it comes right down to it, this process centers around a singular idea, and that is communication. The brain receives and sends signals of pleasure or peril almost instantly, due to the body’s highly developed nervous system.

Apply this metaphor to the business world, and we can see why it is so appropriate. The business world is largely about growth through the mitigation of risk. The best way to thrive in this manner stems from a solid customer service strategy through effective communication. Luckily, SharePoint services streamline the dissemination of information that allows for effective discourse before major decisions are made.

Building Customer Service Theory 

Understanding what is necessary for effective risk management builds the basis of good customer service theory. There are multiple factors that come into play, such as:

  • Type of service being delivered
  • Amount of data necessary for effective decision making
  • Number of people who must access the Information

Considering these three points alone, the ability to create a good customer service strategy presents a significant challenge.

A novel approach to customer service theory hinges on the automation of a company’s “busywork” in an effort to allow high level decision making to be both accurate and, when necessary, reactive. Being able to call up comprehensive information on a particular issue is invaluable, but having staff spend hours inputting it manually wastes valuable time and money.

How SharePoint Shapes a Customer Service Strategy

Customer Service Strategy

Automation is key when dealing with massive amounts of data that must be correlated and disseminated throughout a company. Being able to pull in information through handy online forms, or picking out phrases and words from emails that fill out the fields of a service ticket quicken the pace at which this data becomes usable. SharePoint achieves this by maintaining a constant connection between user and server. If there are changes to the database, they are automatically synced and available for use by other workers.

Having a constant flow of information cuts down on waiting for statistics in order to make decisions and keeps everyone on the same proverbial page. Projects move faster because relevant data gets to the right people almost instantly, allowing proper strategies to be formed. Communication becomes the key to holding the process together, and SharePoint is its vector.

Creative Commons Attribution: Permission is granted to repost this article in its entirety with credit to Crow Canyon Systems

  • Tweet

What you can read next

Digital Transformation for Regulatory Compliance
All For One: The Link between List Consolidation and Project Management
Customer Service Software for an International Bank CASE STUDY

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

Recent Posts

  • PR: NITRO Studio Brings Business Process Automation to Microsoft 365 GCC High Users

  • Working from Home

    Crow Canyon Software Reacts to Capital’s Major Investment in Nintex

  • PR: Crow Canyon Software Awarded GSA Schedule 70 MAS Contract

  • Crow Canyon Software reacts to TPG Capital’s Major Investment in Nintex

  • Approvals: Critical Component of Many Business Process Workflows

Crow Canyon Software Logo

Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation. Pick and choose the best solution for your organization.

  • Business Applications
  • Company Overview
  • NITRO Studio
  • Partners & Resellers
  • Solutions
  • Newsroom
  • Services
  • Purchase
  • Resources
  • Careers
  • Support
  • Request a Demo

Questions? Contact Us!

+1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Systems, Inc.
Offices in Benecia, CA & Wakefield, RI

  • GET SOCIAL

© 2021 Crow Canyon Systems, Inc. All rights reserved. Privacy Policy | Disclosure Agreement | Cookie Policy

TOP