×

Archives

  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • September 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • January 2013
  • December 2012
  • October 2012

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!
Questions? Email us at sales@crowcanyon.com
  • +1 (925) 478-3110

Crow Canyon SoftwareCrow Canyon Software

Crow Canyon Software

No-Code Business Process Automation for Microsoft 365, Teams, & SharePoint!

Call: +1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Software
Offices in Benicia, CA & Wakefield, RI

  • HOME
    • ARIES HOMEPAGE
    • HOMEPAGE 4
    • ATHOS ONE-PAGENEW
  • Portfolio
  • HERO
  • FEATURES
    • BLOG
    • BLOG STYLE #2
    • s
    • s
    • CUSTOM SUBHEADERS
      • Sep
  • PAGES
    • THE COMPANY
      • ABOUT US
    • WORK & STORIES
    • DYNAMICS
      • F.A.Q.
    • SYSTEM
      • 404 PAGE
Free Demo
  • Home
  • Blog
  • NITRO Studio
  • NITRO™ In-Depth: Reporting & Analytics

NITRO™ In-Depth: Reporting & Analytics

by crowcanyon / Wednesday, November 02, 2016 / Published in NITRO Studio

How is your Service Desk performing? What are the bottlenecks? What can be improved? In our last blog article, Continual Service Improvement, we described how Reporting & Analytics, the “Third Pillar” of our NITRO™ application layer, can help you understand “where you’re at, where you’ve been, and where you need to go” in terms of your company’s performance.

Good Data Means Good Reports

The first two pillars of our NITRO™ application layer, UI/UX and Workflows & Processes, are where the data used in reports is entered and processed: An end user creates a request or ticket, filling in various data fields; relevant data can be pulled into the request from outside sources; the ticket is further annotated during its initial processing and assignment. As the work is being done to resolve the ticket or fulfill the request, more data is gathered.

When multiple tickets and tasks, along with asset and equipment records or outside databases, are used during processing, the dataset grows even larger and more complex.

Fortunately, the movement of all data within Crow Canyon applications is meticulously tracked and recorded, allowing a full dataset to be available to the reporting tools.

Variety – the Spice of Life, even in Reporting

All this data can provide useful reports, but what report to show and how to show it depends on who the report is for and what information that person needs to see. For example, Service Desk staff working the tickets need real-time dashboards and gauges to view workloads and queue status. Managers might need to look at historical trends to guide decision-making as to staff sizing and Service Desk performance.

In Crow Canyon’s NITRO™ application layer for SharePoint and Office 365, we offer many types of reports and many ways to display them. Dashboards can show a variety of real-time data, usually as numerical counts, tiles, and gauges. Workspace pages can show a selection of relevant reports along with lists, libraries, and other content. But the primary place of reporting activity is in the reporting tools themselves, with the two main ones being our Report Manager and Microsoft’s PowerBI. We will explore these tools in-depth in future blog articles. Rest assured that these tools will more than cover your reporting needs!

Using Data for Insightful Reports

Crow Canyon’s NITRO™ application layer enables your organization to access large amounts of data and then visualize that data in a highly configurable manner, all in the familiar environment of Microsoft SharePoint / Office 365.

Some dimensions that you can build reports on, based on the application used, include:

  • IT Help Desk: Status of tickets, ticket assignments, quantities, priorities, overdue tickets;
  • Asset Management: Asset status, usage, maintenance needs, financial data, procurement;
  • Security Access Requests: Who has access, what level of access they have, who approved the access, when it was granted, detailed access auditing;
  • Procurement: Costs by department/category, financial control reporting, outstanding/overdue requests, approval auditing;
  • Human Resources: Leave requests, benefits paid, HR request auditing, time spent, employee status reports, onboarding.

This kind of functionality boosts the native power of SharePoint and Office 365 to the next level. Our applications seamlessly integrate with both of these Microsoft environments, enabling you to quickly add business critical functionality without writing one snippet of code. This tight integration means that Microsoft and Crow Canyon functionalities reside side-by-side, working together to bring powerful business solutions to your favorite collaborative environment.

The NITRO™ layer truly boosts your Microsoft SharePoint and/or Office 365 experience by transforming them into true business application platforms.

Learn More

Want to learn more about how our solutions can help your company engage with your customers and/or users? Give us a call at 1-888-706-0070 or contact us by e-mail at sales@crowcanyon.com

  • Tweet

What you can read next

NITRO™ In-Depth: Configuration is King
No Printing in Power Apps? Use NITRO Studio’s Print Manager
Microsoft Teams Bots and NITRO Studio Workflows: Business Process Automation Brought to Teams

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

Recent Posts

  • PR: NITRO Studio Brings Business Process Automation to Microsoft 365 GCC High Users

  • Working from Home

    Crow Canyon Software Reacts to Capital’s Major Investment in Nintex

  • PR: Crow Canyon Software Awarded GSA Schedule 70 MAS Contract

  • Crow Canyon Software reacts to TPG Capital’s Major Investment in Nintex

  • Approvals: Critical Component of Many Business Process Workflows

Crow Canyon Software Logo

Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation. Pick and choose the best solution for your organization.

  • Business Applications
  • Company Overview
  • NITRO Studio
  • Partners & Resellers
  • Solutions
  • Newsroom
  • Services
  • Purchase
  • Resources
  • Careers
  • Support
  • Request a Demo

Questions? Contact Us!

+1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Systems, Inc.
Offices in Benecia, CA & Wakefield, RI

  • GET SOCIAL

© 2021 Crow Canyon Systems, Inc. All rights reserved. Privacy Policy | Disclosure Agreement | Cookie Policy

TOP