×

Archives

  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • September 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • February 2017
  • January 2017
  • December 2016
  • November 2016
  • October 2016
  • September 2016
  • August 2016
  • July 2016
  • June 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • January 2016
  • December 2015
  • November 2015
  • October 2015
  • August 2015
  • June 2015
  • May 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014
  • August 2014
  • June 2014
  • May 2014
  • April 2014
  • March 2014
  • February 2014
  • January 2014
  • December 2013
  • November 2013
  • October 2013
  • September 2013
  • August 2013
  • July 2013
  • June 2013
  • May 2013
  • April 2013
  • March 2013
  • January 2013
  • December 2012
  • October 2012

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!
Questions? Email us at sales@crowcanyon.com
  • +1 (925) 478-3110

Crow Canyon SoftwareCrow Canyon Software

Crow Canyon Software

No-Code Business Process Automation for Microsoft 365, Teams, & SharePoint!

Call: +1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Software
Offices in Benicia, CA & Wakefield, RI

  • HOME
    • ARIES HOMEPAGE
    • HOMEPAGE 4
    • ATHOS ONE-PAGENEW
  • Portfolio
  • HERO
  • FEATURES
    • BLOG
    • BLOG STYLE #2
    • s
    • s
    • CUSTOM SUBHEADERS
      • Sep
  • PAGES
    • THE COMPANY
      • ABOUT US
    • WORK & STORIES
    • DYNAMICS
      • F.A.Q.
    • SYSTEM
      • 404 PAGE
Free Demo
  • Home
  • Blog
  • News & Press Releases
  • Southwest Airlines Favoring Profits over IT Infrastructure?

Southwest Airlines Favoring Profits over IT Infrastructure?

by crowcanyon / Tuesday, August 09, 2016 / Published in News & Press Releases
Southwest Airlines

The four unions representing Southwest Airlines’ pilots, flight attendants, mechanics, and ground operations are calling for new leadership at Southwest. All four unions, which represent nearly 80 percent of the airline’s 50,000 employees, voted “no confidence” in the airline’s CEO Gary Kelly and COO Mike Van de Ven.

In a joint statement issued August 3, the unions said they “are frustrated with the operational failures that are impacting customers” and believe the airline is “moving in an unhealthy and unsustainable direction”. They stated that a “profit-over-people mentality has overtaken the core values” of the airline.

This follows the Southwest Summer Screwup in late July 2016, a major system-wide computer failure that caused thousands of cancelled and delayed flights – a debacle that I got caught up in, along with hundreds of thousands of other summer travelers.

An August 1 press release from one of the unions, the Southwest Airlines Pilots’ Association (SWAPA), touched on the core issue here, at least from an IT perspective: “Senior executives at Southwest Airlines have prioritized short-term stock performance at the expense of long-term investment in people and infrastructure.”

Additionally, SWAPA blamed a “critically outdated IT infrastructure” as the culprit not only for the “meltdown” this summer, but also other operational failures and chaotic scheduling during previous summers and holidays.

The bottom line here is clear. The strategy of taking “record-breaking revenue” and directing it to stock buybacks solely to increase share price, while ignoring the infrastructure that supports and sustains that revenue, is a tragically flawed approach.

An airline can freeze or limit increases in employee wages and benefits and maybe they will keep working there. The airline can make seats smaller and cram more passengers on the plane and people will keep flying, as long as the airfare is cheap. The company can serve smaller bags of peanuts, eliminate blankets and pillows, charge for early boarding, and any number of other minor inconveniences and added fees, and the passengers will still get on board and the planes will fly.

But the airline cannot sacrifice IT and expect to survive. A router does not understand “cost control” and that it is supposed to keep working even if outdated or not maintained properly. The router will not continue operating when it is overloaded. Risk is elevated when there are cut backs in redundancy. A company irresponsibly invites catastrophic failure when it cuts staff and delays upgrade and other infrastructure improvement projects just to up its stock price.

The impact is not only on the company, but also on the many customers – that is, passengers – who rely on it to get them from one place to another reliably and as on-time as possible. There is an implicit trust that the organization is doing its part to invest in up-to-date equipment that is well-maintained by a staff with the proper training and resources; that there are redundant systems in case of primary system failure; that the IT infrastructure is seen as the critical element that it is, and not as a “cost center” that needs to be cut back on to increase profits.

I am not involved in the internal politics of Southwest Airlines; I am just an occasional passenger. But I can see that the pilot’s association and the other unions make a strong case that the upper management is “misguided” when the focus is on the stock price, not the safety and reliability of the IT infrastructure.

And this is true of any company. What about yours? Is your company investing in IT infrastructure, keeping it updated, making sure staff is trained? And – this is where Crow Canyon comes into the picture – is the company buying the right software to help manage and maintain its critical IT components and assets?

Good questions to ask – before a router goes south and company operations grind to a halt.

— by Scott Restivo, CEO, Crow Canyon Systems, Inc.

[Note: the four unions mentioned above are SWAPA, the Aircraft Mechanics Fraternal Association (AMFA), the Transport Workers Union 556 (TWU 556 – Flight Attendants), and the Transport Workers Union 555 (TWU 555 – Ground Operations]
  • Tweet

What you can read next

The Impact of Ignite on the Future of Your Office 365
Microsoft Teams Webinar – Answers to Questions Raised
Case Study: Request Tracking Solution for U.S. Government Agency

Categories

  • Bots & AI
  • Business Applications
  • Industry Solutions
  • InfoPath Replacement
  • Microsoft Teams Integration
  • News & Press Releases
  • NITRO Studio
  • Remote Workforce
  • Security Management
  • Uncategorized

Recent Posts

  • PR: NITRO Studio Brings Business Process Automation to Microsoft 365 GCC High Users

  • Working from Home

    Crow Canyon Software Reacts to Capital’s Major Investment in Nintex

  • PR: Crow Canyon Software Awarded GSA Schedule 70 MAS Contract

  • Crow Canyon Software reacts to TPG Capital’s Major Investment in Nintex

  • Approvals: Critical Component of Many Business Process Workflows

Crow Canyon Software Logo

Crow Canyon builds upon your existing collaboration platforms in Office 365 and SharePoint to give your staff the tools they need to drive business process automation. Pick and choose the best solution for your organization.

  • Business Applications
  • Company Overview
  • NITRO Studio
  • Partners & Resellers
  • Solutions
  • Newsroom
  • Services
  • Purchase
  • Resources
  • Careers
  • Support
  • Request a Demo

Questions? Contact Us!

+1 (925) 478-3110
Email: sales@crowcanyon.com

Crow Canyon Systems, Inc.
Offices in Benecia, CA & Wakefield, RI

  • GET SOCIAL

© 2021 Crow Canyon Systems, Inc. All rights reserved. Privacy Policy | Disclosure Agreement | Cookie Policy

TOP