IT Help Desk Software – Don’t Lose Sight of the Basics

IT and Help Desks are consistently challenged to deliver results more quickly with fewer people. Help desk automation solutions are available. Crow Canyon offers one using SharePoint as its hub.
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The Right Route: Help Desk Ticketing System and Password Resets

As a consumer or employee, one of the most frustrating problems that can arise in the course of a work day is forgetting a password. On the IT side, these calls come in with a regularity that necessitates a quick and painless process to get the user into the system. A help desk ticketing system is vital in creating an effective pipeline to resolve this issue.
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Outside Purchase vs. In-house Development for SharePoint Helpdesk Software

In the realm of helpdesk software, especially those based within the SharePoint architecture, there are not many companies that could take on the development process from inception to implementation. Relying on an outside SharePoint application development company can be absolutely necessary in getting a business’s helpdesk up and running. There are many reasons to consider purchasing a SharePoint application, ranging from resource management to feasibility.
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