How can efficient request handling happen in SharePoint, whether on-premises or in Office 365? A Request Management System is needed, one that gives users a friendly, intuitive interface to enter and view their requests; that provides powerful workflows and action builders that automate and streamline the process; and that has the reporting and analytic tools necessary to continually improve request management.
Within their own business there are requests from employees that are very similar to those of their outward-facing customer service. When it comes down to implementing a system that can handle this process, working within an already understandable structure is vital. This is where a quickly implemented, SharePoint-based solution can make all the difference.