Request Management with SharePoint – A Primer

How can efficient request handling happen in SharePoint, whether on-premises or in Office 365? A Request Management System is needed, one that gives users a friendly, intuitive interface to enter and view their requests; that provides powerful workflows and action builders that automate and streamline the process; and that has the reporting and analytic tools necessary to continually improve request management.
Read more
No Comments

Holding Down the Fort: Service Request Management with SharePoint

Within their own business there are requests from employees that are very similar to those of their outward-facing customer service. When it comes down to implementing a system that can handle this process, working within an already understandable structure is vital. This is where a quickly implemented, SharePoint-based solution can make all the difference.
Read more
No Comments